Cancellation and Refund

Cancellation and Refund

Last updated on 01 May 2025

At TechSwag, we aim to provide a smooth and satisfactory shopping experience for every customer. If you wish to cancel your order, you may do so before the item has been dispatched. Once the product is shipped, cancellations are not allowed, but you may be eligible for a return as per our return policy. To request a cancellation, please contact our customer support team immediately with your order details. For refunds, we only process them in cases where the product is damaged, defective, or incorrect, and the issue is reported within 48 hours of delivery. Once we receive the returned product in its original condition with packaging and tags intact, we will inspect the item. If approved, your refund will be processed and credited to your original payment method within 7 to 10 working days. In the case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or as store credit. Please note that shipping charges, if any, are non-refundable unless the return is due to a TechSwag error. We reserve the right to decline refund requests that do not meet our policy criteria. For any assistance, feel free to reach out to our customer support.